Features
- Dedicated login functionality for customers, employees and managers.
- Easy submission of support tickets.
- Seamless communication between customer and support until ticket closure.
- Customers receive an email with a feedback form upon ticket closure.
- Employees can access assigned tickets and review feedback submitted by customers.
- View reports with charts for total tickets handled monthly.
- Monitor the average closing time of tickets in days and the average response time in minutes.
- Manager dashboards displaying analytics for the entire organization.
- Aggregate metrics such as closing rate, average response time and average closing time in days.
- Comprehensive ticket management capabilities, including response and resolution actions.
About this application
Empower your company with Caspio's all-in-one support ticket management solution. Streamline customer requests, enable your dedicated team to respond with agility and give managers insights with holistic dashboards and powerful KPIs. This ready-made template is a complete solution for teams in need of a reliable support ticketing system.